cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

AI Companion not working, although turned on

JohnZoomer
Newcomer
Newcomer

‎2024-04-20 02:10 PM - edited ‎2024-04-20 02:11 PM

I activated AI Companion in my account settings and turned it on at the beginning of a meeting, but received nothing and no summary is showing up in the meeting logs.  It is a recurring meeting. It generated a summary for the first meeting.  Does it not work for recurring meetings?  If not, what else might be happening?  I'm totally confused, Zoom information is terrible about their AI Companion and their Help agent even worse.  I appreciate any advise.

Topics:
4 REPLIES 4

FORE
Newcomer
Newcomer

‎2024-04-24 12:51 PM

I have the same issue.  Is it because of too much data saved in previous recordings? I am over 100%.

0 Likes

JohnZoomer
Newcomer
Newcomer
In response to FORE

‎2024-04-24 02:42 PM

No, I'm way under the limit.

0 Likes

FORE
Newcomer
Newcomer

‎2024-04-24 01:12 PM

Another thought came to mind - we have a Zoom Pro account.  I log in, using the shared email associated with the license on the account.  It worked for my colleague and it looks like her email is the second license of two we have.  Do I have to have a license with my personal email in order to do generate a recording?

0 Likes

JohnZoomer
Newcomer
Newcomer

‎2024-04-24 02:43 PM

Thanks, but it's not a shared account.  I'm still stumped.

0 Likes