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Zoom AI Companion2023-11-22 07:29 AM - edited 2023-11-22 07:35 AM
bonjour .. j essaye d aider une amie qui utilise zoom sur windows... sur son telephone cela marche pafaitement mais sur l ordinateur elle entend tres mal.. jai desisntallé les pilotes audio de lordinateur et reinstallé cela ne change rien.. donc j ai desinstallé zoom et reinstallé ..meme probleme .. j ai testé avec messenger de facebook cela foncionne tres bien .. mais avec google meet elle a le meme problemme de son ...
auriez vous une idee svp.. merci
2023-11-23 05:29 AM
hi deenass,
May be a problem with the zoom client or the windows pc.
Comment désinstaller Zoom - Service clientèle
After completely removing zoom from windows pc, install latest zoom client. As of November 23, 2023, the latest client is 5.16.10.
If possible, used a wired connection to the pc by connecting the pc directly to the router.
The issue may be a lack of windows pc resources such as available memory and cpu. You can use task manager (ctrl+alt+delete) to see what is happening on pc. If pc resources have high usage, close unnecessary programs and web browsers while using zoom meetings or zoom phone.
Other troubleshooting articles that may help are:
Accessing meeting and phone statistics - Zoom Support
Troubleshooting speaker or microphone issues in the desktop client - Zoom Support
Troubleshooting audio issues - Zoom Support
Zoom sound output not working with Realtek Audio - Zoom Support
Music and singing audio issues on Windows 11 - Zoom Support
Testing device audio for Zoom Phone - Zoom Support
Testing audio before Zoom Meetings - Zoom Support
Using meeting quality scores and network alerts - Zoom Support
Zoom Network Connectivity Tool - Zoom Support
Simulating VoIP calls using the network tool - Zoom Support
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thanks, eliot