call diversion

[KayGee]

Hi there,

I recently diverted my mobile phone to my zoom phone number, and for a while it was working fine.

But, recently, it is not working at all. When I dial my mobile number, it does nothing - no dial tone, just dead! However, I am receiving my text messages, which tells me my mobile number is working but there seems to be a problem with call diversion.

Anyone have any idea/experience with this?

Would appreciate your help.

Cheers,

KayGee

[enielsen]

What do you mean by "call diversion", do you mean call forwarding?

[KayGee]

Hi Enielsen,

Yes, silly me, I meant "call forwarding" lol!

So I'm trying to FORWARD all calls from my mobile phone to my zoom phone number.

Hope you can help.

Cheers,

KayGee

[FORE-Craig]

Hi @KayGee 

Have you tried turning off the Call Forwarding on your mobile phone to ensure that you can still receive calls at that number? Then maybe turning it back on.

I hope that helps!

[enielsen]

Also, verify that calling your Zoom Phone number directly is still  working....