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Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away. I got the voice error message "sorry we could not complete this call. your service plan does not include this destination".
since you have us/ca unlimited calling plan, you should be able to call out.
in my .png, i show assignment of local telephone numbers (blurred) to user Demo2. do you have a local number assigned to you or are you using the company's main auto attendant local number?
my suggestion is to open a case with zoom.