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I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu.
When I've tested it, there is always a recording that comes up as a pre-recorded default, "If you know the extension for the party you want to reach"...
Am I missing something? I simply want the IVR to repeat or return to the main menu. I don't seem to have any options to bypass that one message or change it. I suppose I can have our IVR state, "press # twice to return to the main menu" but this seems strange.
Thank you for any guidance or ideas!
You can define what pressing the * and or # selections do. Just click edit and choose option and then save.
For ivr selection *, you have options
For ivr selection #, you have options