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Using the * and # options in IVR

chiphale
Explorer
Explorer

I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu. 

When I've tested it, there is always a recording that comes up as a pre-recorded default, "If you know the extension for the party you want to reach"...

 

Am I missing something? I simply want the IVR to repeat or return to the main menu. I don't seem to have any options to bypass that one message or change it. I suppose I can have our IVR state, "press # twice to return to the main menu" but this seems strange. 

 

Thank you for any guidance or ideas!

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

 

You can define what pressing the * and or # selections do.  Just click edit and choose option and then save.

Eliot_1-1687652039921.png

 

 

 

 

 

 

For ivr selection *, you have options

Eliot_2-1687652039923.png

 

 

For ivr selection #, you have options

Eliot_3-1687652039923.png

 

 

Thanks,  eliot