Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
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How is the Zoom meetings quality ? Try troubleshooting using the new tool ( currently for meetings and chat, in near future for Zoom phone calls )
This will help you look at the connectivity/ network issues between your network and zoom.
Hope that helps
you can also try Phone Network Diagnostics –
Runs a test to evaluate the quality of your network, it will request access to your microphone to simulate a call.
For details, please see support article.
if you have a business or education account, you can see great report on call quality. please see support article.