Cannot message or start meetings with certain accounts after Zoom server issue

[yuns]

Hello,

After the Zoom server issue yesterday, we found that some accounts became unusable. We are using Zoom Workplace and conduct chats and meetings through Team Chat, without using meeting links.

Although affected users can log in normally, we cannot send messages or start meetings with their accounts. We have tried all possible troubleshooting steps such as rebooting, checking for updates, and reinstalling, but nothing worked — we had to create new accounts in order to continue our meetings.

When we send a message to an affected account, we receive a notification saying “The user does not exist.” However, the account still appears online and even shows as “In a meeting.”

We also asked the affected users to send us messages or initiate meetings, but that didn’t work either — the connection failed, and messages could not be delivered.

Could anyone please advise if there is a fix for this issue or if Zoom is aware of an ongoing problem related to this?

Thank you.