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Multiple line to common area phone

Yogesh_vrtx
Listener

Hi Team, 

 

I have poly VVX501 common area phone  installed for reception and i need to configure multiple line to that phone. 

How to configure a multiple line to one phone ??

1 ACCEPTED SOLUTION

ChrisO
Community Champion | Customer
Community Champion | Customer

Hi Yogesh_vrtx,

 

It depends on what type of lines you mean. You can add multiple DIDs to the same phone and they will all come in across the same line. You can have a common phone be a part of multiple call queues or shared lines also. The shared lines will show as separate lines on the device. To configure which line lands where on the phone you edit the keys and positions via the common phone settings in the web portal. Here is a guide with some additional common phone information.  https://support.zoom.us/hc/en-us/articles/360028516231-Managing-common-area-phones


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

View solution in original post

1 REPLY 1

ChrisO
Community Champion | Customer
Community Champion | Customer

Hi Yogesh_vrtx,

 

It depends on what type of lines you mean. You can add multiple DIDs to the same phone and they will all come in across the same line. You can have a common phone be a part of multiple call queues or shared lines also. The shared lines will show as separate lines on the device. To configure which line lands where on the phone you edit the keys and positions via the common phone settings in the web portal. Here is a guide with some additional common phone information.  https://support.zoom.us/hc/en-us/articles/360028516231-Managing-common-area-phones


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***