Cannot hear or see members or screen shared to me

[elevasalmi]

I have had an issue on my chromebook (Ideapad 5, 2 in 1) and phone (motorola 2024 razr plus) where I can no longer see or hear the other members of the zoom meeting. I am also unable to see the screen that is shared despite the host resharing it multiple times.

I initially had this issue while using zoom on google chrome on my chromebook while using wifi, then I switched to my phone on cellular data and had the same issue. I left and rejoined the meeting several times, restarted the browser, checked my settings and reset them to default, erased my browser cache, and downloaded the app on my chromebook and continued to have this issue.

I was only able to hear and see participants when I was in a breakout room with two other people. Once I was back in the main room with the whole class, it went back to the problem above. I had no issues joining on these devices previously, and last was in class a couple days ago with no issues.

Any help would be appreciated - I need to be able to go to class!