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I recently got a Grandstream 801 to work for a fax machine. The biggest issue was back and forth with Zoom support for about 2 weeks to get them to enable generic SIP devices for my client's account. They made me provide documentation and specifications proving the device supported TLS and various protocols.
I also waited about 30 days for delivery of a Poly Obi recently.
It was just pushback from them and difficult to get them to approve enabling generic SIP devices. I thought it would be a simple ask, but then they wanted to know what kind of device and documentation showing that is does TLS and other protocols. Once they enabled it I was able to get it working in a few minutes.
The AudioCodes MP-112 units work for me so far for voice and faxing. Though the configuration of these units looks to be based on .INI files, with the web interface grafted in on top. So far, at least these things must be configured via the web interface:
- changing web interface passwords
- enabling DHCP (static IP OOTB)
- some aspects of VLAN configuration
Also, looks like getting device info via voice menu seems to be disabled once you change the passwords on the unit