How do I manage the customer names on incoming calls?

[christineavatar]

How do I manage the customer names on incoming calls?

I need to know how to manage  customer names that come through the phone system. There is nothing in the phone system that tells me.

[Eliot]

hi christine,

this article explains what you will see on inbound calls appearing on desktop client and mobile apps.

Inbound call notifications (client and app) – Zoom Support

this article explains what you will see on desk phones.

Inbound call notifications (desk phones) – Zoom Support

please let me know if this is what you are looking for or if there is some other information you need.

thanks

eliot

[christineavatar]

Thank you for contacting me. The issue is that the phone number has the wrong name on it. I need to change the name to the correct name. How is that done?