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Caller ID Setting Changes to Individual Number


We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be done to ensure it doesn't keep happening?


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi mtavani,


i had a similar issue and received advice from zoom support.


please try the following:
1. Sign in to Zoom web portal  > Go to Phone System Management > Company Info
2. Select main site or one of your  sites depending on where you have set the Company Caller ID. 
3. Under the Policy tab, look for Select Outbound Caller ID and enable it. 

After the steps have been made, kindly please close out of your Zoom desktop client, open it again, and do a test and see if you'll be able to select your company Outbound Caller ID again. 

For more information, you may view this article:


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot