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unpaid credit note

giusirecasbl
Newcomer
Newcomer

On March 21, I cancelled my subscription.
A credit note of 62,97€ was issued.
But the refund on my visa never happened.
No answer when I write to email de zoom.us
Can someone from accounting please contact me for the refund?

2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @giusirecasbl I am not seeing a ticket under your account. I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here

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Zoom Community Moderator
he/him/his

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giusirecasbl
Newcomer
Newcomer

Thanks for the informations and link to create a ticket