Request for Account Upgrade

[Washington3k]

Dear Sir/Madam,

I was not able to access my emails for a while and my Zoom Account was downgraded to a Basic plan due to non-payment of an annual bill of US$149.90. As a result of this I was able to process payment for US25.05 only today.

Therefore, I would appreciate if you could send me another invoice for 12 months subscription so that I should process payment and get my account upgraded again.  

I look forward to your prompt assistance.

Best regards,

Washington3k

[Ray_Harwood]

Welcome to the Zoom Community, @Washington3k 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032