cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

im having issue upgrading my account from basic - Pro

KatieYoung
Newcomer
Newcomer

‎2022-10-16 11:17 AM - last edited on ‎2023-04-25 12:15 PM by Community Moderator | Employee

the issue after I check out comes up with this error.

"Subscription data is not correct."

Topics:
0 Likes
1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-10-16 12:33 PM

Hi, @KatieYoung,

 

Please contact Zoom Technical Support, being sure to include your email for your Zoom account; they can help you directly, I believe:


https://support.zoom.us/hc/en-us/requests/new 

 

Folks here in the Zoom Community don't have access to the account you are using.


Ray -- check out the GoodClix website.
0 Likes