cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Reset / recover passoword without Google sign in, how?

Quin_00
Newcomer
Newcomer

‎2022-10-15 11:18 PM - last edited on ‎2023-04-25 12:16 PM by Community Moderator | Employee

Hello

I forgot my password and simply clicked on 'Forgot my password'. It sent an email with:
"You recently requested assistance signing into zoom. Based on our records, to sign in with Google, click the button below, then select sign in with Google".

Now I can sign in with Google or Gmail but I don't want. As I don't even sign in with my gmail for just browsing, I want to reset my password with a signed-up email, which happens to be a gmail. How?



 

Topics:
0 Likes
1 REPLY 1

meharg
Explorer
Explorer

‎2022-10-16 07:21 AM

In the navigation panel, click User Management then Users. Click Unlock next to the email address of the user who has locked their account. Their account will now be unlocked and you can change their password or they  miglior pellet can reset their password at Zoom's Forgot your password? page.

 
0 Likes