Zoom Pro Subscription and Inconspicuous Add-on Services

[GeeVee]

I am a one-woman owned artisan home based business. I bought Zoom  Pro on Dec 5. There was an add-on to Whiteboard that I do not remember purchasing, or if it was, it was inconspicuous, or pre-checked. I cancelled Zoom the same day. That did not cancel the Whiteboard. I was billed for Whiteboard in December and was auto-renewed on Jan 5, 2026. 

NOTE: As of today Jan 5, December 2025 Whiteboard payment for December does not show in my past purchase history. Zoom Pro does. If I bought two products, I expect to see two separate charges for each month that I bought them in my account and not just in my Invoice.

1. I have never needed Zoom Whiteboard. I don't know what it is. 
2. I have never used it. 
3. I cancelled the Zoom Pro THE SAME DAY that I bought. If I had indeed bought Whiteboard I should I cancelled it that same day too. I wasn't even aware I was charged for Whiteboard. We are human. One does not read all line-items. 

5. I never received any auto-renewal notice. 
4. Today, Jan 5 Whiteboard was auto-renewed. I immediately withing minutes requested refund, but was refused. Other subscription services honor such immediate requests. Zoom did not.

I sell artisan perfumes. Non-refundable, non-returnable.  Even Amazon does not accept perfume refunds or returns. Even so, when items have be crushed by USPS or lost, and when I had no obligation whatsoever, I have done good by my customers. 

Being a honest company means not adding items inconspicuously or pre-checked.
Being a transparent  company means telling customers they are being renewed via an email reminder. Do two. It won't hurt you.
Being a kind customer-focused company means when the customer has been billed and customer asks to reverse the charge WITHIN MINUTES, be kind.

In the greater scheme of things, this one month charge isn't the issue.  I conducted a transaction, I was bound by T&C. 

There are Terms and Conditions and there is empathy.