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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Zoom support not answering request

Fihoca
Newcomer
Newcomer

We are consolidating the users of two accounts. We did the process and Zoom support contact us indicating that need it confirmation of both owners to consolidate. Both owners replied agreeing to the consolidation. Since then we have not heard from Zoom and we dont know how to proceed with the consolidation...

1 REPLY 1

sarah_appdirect
Newcomer
Newcomer

We are also not able to reach Zoom support. I have logged multiple requests with the portal and even with our PoC ***********