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Zoom account upgradtion payment made


Account name : Indian Institute of Astrophysics

We want to upgrade our Zoom account participant to 500 for one month. It got upgraded and we payed Rs.8260, but we noticed we can only host webinars in that and not meetings. Can you please interchange our subscription to utilize the amount for meeting with 500 participants.


Zoom Moderator
Zoom Moderator

Hi @Bgs! Thank you for your first contribution to the Zoom Community!


The best action to take in this case would be to contact our billing team by submitting a billing ticket. Our billing team will have access to your account and subscription information which our Community team does not have access to at the moment.


I hope this helps!

Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

Carla (she/her/hers)
Zoom Community Team
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