Zoom Payment Challenge - Zoom Community

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Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.
Starting February 1, 2025, customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Dear Members,

I have an active account but while making payment, I was prompted

Insufficient fund. Meanwhile, there is substantial amount of money that could last 3 months subscriptions.

Please what do I do?

1 REPLY 1

Hi @Mudi ! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

Bri
Zoom Community Team
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