Why does my transaction is pending?

[ronaldaug]

2 days ago, I bought a Zoom one pro plan. After the checkout page, it shows me a message that my transaction is pending. I received an email as below screenshot. 

 
This never happen to me before but this time, and it's already 2 days now and no reply from Zoom team yet. 
We plan to use Zoom during this weekend as we have an online event. Please help me process the transaction.

Thanks in advance.

[AASRA]

UNABLE TO UPDATE PAYMENTS IN

ZOOM MEETING 

[fmojgan]

I bought Zoom Pro on March 25, 2024 and canceled it on April 12, 2024, but it is still pending and they did not refund my money. I called them, but the customer service of Zoom does not give me a proper answer at all. it is so frustrating.

[fmojgan]

They claim that we can cancel our subscription at any time but that's not true. I canceled within less than one month from the date  of purshase, but I have big PROBLEM with it.