Users Pending do not Appear

[anjas]

Hi community

why cant i see people in my pending tabs?
here's the video

Many thank,

Anjas.

[colegs]

@anjas - I am betting that those users already have accounts, so they are not able to be pending on your account since technically they are already active users.  They would receive an email invitation to join your account, though, and would immediately become active in your account if they accept the invitation.

[Bri]

Hi @anjas, did you see the reply from @colegs? Please click "Accept as Solution" if you found it helpful. 

[JH570]

I'm having the same issue. I don't see any pending users, but when I search for a user I added in the main user list, it says "Waiting for Activation" 

[MGSR]

Hello @JH570 

When adding new users to a Zoom account, those users will receive activation emails to join the Zoom account. Some users may experience issues with not receiving activation emails and are therefore unable to accept the invitation to join the account.

You can check out this article to troubleshooting filters that may cause the users to not receive the activation emails.

After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.