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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Locked out of main account - Lost 2FA and Backup Codes

Randika317
Newcomer
Newcomer

‎2026-01-02 10:09 AM

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.

Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.

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jrmagno
Zoom Employee
Zoom Employee

‎2026-01-08 10:22 AM

Hi Randika317,

 

I know it has been a while since you initially posted, but I want to make sure you receive assistance.

I would suggest contacting Zoom support here: https://support.zoom.us/hc/en-us/articles/201362003 if you are still having issues with accessing your old email address.

 
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