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Trouble upgrading zoom so I can access it.


I’m having trouble upgrading zoom on my Mac Pro, so I can’t access zoom. I get the error code 10004. Can anyone help me out?


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi da161,


suggest you follow these instructions.


Uninstall Zoom version 4.4.53932.0709 and higher

  1. Open the Zoom desktop application.
  2. Select at the top of your screen and select Uninstall Zoom.
  3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
  4. Once completed, reinstall Zoom on our download center.

Uninstall Zoom version 4.4.53909.0617 and below

  1. Open Finder.
  2. Select Go at the top of your screen.
  3. Select Go to Folder...
  4. Once opened, input ~/.zoomus/
  5. Move ZoomOpener to your trash.
  6. Once completed, repeat steps 3 through 5 for the following folders and files:
    • Folder: /Applications/ Move to Trash:
    • Folder: ~/Applications/ Move to Trash:
    • Folder: /System/Library/Extensions/ Move to Trash: ZoomAudioDevice.kext
    • Folder: ~/Library/Application\ Support/ Move to Trash:
      : Zoom may not be installed in both the /Applications and ~/Applications folders.
  7. Once completed, download Zoom from our download center and reinstall

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot


Zoom Moderator
Zoom Moderator

Hey @Da161 along with @Eliot's reply, there are solutions within the Community in other discussions worth noting 👇


Let me know if any help resolving this error! 🙂

Zoom Community Moderator

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