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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Error Message 10004

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Mario2022
Newcomer
Newcomer

‎2022-11-28 01:30 PM

I get this error message when trying to install updates.

1 ACCEPTED SOLUTION

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FORE-Craig
Expert
Expert

‎2022-11-28 01:41 PM

Hi @Mario2022 

 

Are you seeing this message on a Mac running MacOS Ventura? If so, visit the Download Center and manually install the newest version of the desktop client. I personally had the same issue. Once I installed a fresh new version, successive updates have installed correctly.

 

https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

 

I hope this helps!

 

Craig

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FORE-Craig
Expert
Expert

‎2022-11-28 01:41 PM

Hi @Mario2022 

 

Are you seeing this message on a Mac running MacOS Ventura? If so, visit the Download Center and manually install the newest version of the desktop client. I personally had the same issue. Once I installed a fresh new version, successive updates have installed correctly.

 

https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

 

I hope this helps!

 

Craig