Request for refund - Accidental Annual Subscription Purchase

[hongchau]

I signed up for a Zoom trial but forgot to turn off renewal. After the trial period on March 15, the system automatically renewed the annual Zoom Workplace Pro subscription through the Google Play Store, so I would like to request a refund. I canceled the subscription through Google Play and I kindly request that you consider processing the refund as an exception.

I have emailed to support team as well as Submit a request but have not received a response. Where can I track my request. 

Thanks

[S_K]

Hello @hongchau,

Welcome to Zoom Community!

Please refer to the following Zoom Support article regarding your subscription purchased through Google Play: Canceling a Zoom subscription on Google Play 

According to Google's Terms of Service, your past subscriptions can’t be refunded, but there may be some exceptions. See also Google Play’s refund policies.

I hope this is helpful!

~S

[hongchau]

Thanks for reply my topic. 

I'm already canceled on Google Play but I don't know how to refund. Who should I send my request to? Is Google Play the one that will refund me or Zoom?

Have a good day,

Hong Chau

[hongchau]

Thanks for reply my topic.

I'm already canceled on Google Play but I don't know how to refund. Who should I send my request to? Is Google Play the one that will refund me or Zoom?

Have a good day!

[hongchau]

Thanks for reply my topic

I'm already canceled on Google Play but I don't know how to refund. Who should I send my request to? Is Google Play the one that will refund me or Zoom?

Have a good day!

[Mandel]

Hi @hongchau,

In your case, Zoom would be the one responsible to issue a refund. That said, it looks like your request has already been resolved through the submitted ticket. Please let me know if you need further assistance.

Cheers,

Zoom Community Team