Phone number doesnt appear on invoice

[mvonsabler]

Hi all,

I am wanting to port my number to a new provider, however my invoices don't display the phone number on them for the new provider to see that it is indeed my number. Does anyone know how to get a document that shows your zoom phone number and an invoice? Specifically  I need:

<<If you are able to contact the losing provider and ask them to provide an email stating that the number is active on the account with the account number and that it is ready to be ported out.   That would aid us in being able to safely port the number without a potential rejection.>>

[Ray_Harwood]

 Hi, @mvonsabler,

Be sure you have read this Zoom Support article on porting numbers away from Zoom:

https://support.zoom.us/hc/en-us/articles/360044407172-Porting-away-from-Zoom-Phone

If you don’t know the phone numbers in use by your account, go to Admin -> Phone System Management -> Phone Numbers. 

[mvonsabler]

Thanks, however does this apply in AUSTRALIA? As opposed to just the US? I believe AUS may need the details on the invoice, and not sure how to obtain. Zoom contact not possible.

[Ray_Harwood]

Hey, @mvonsabler,

I read your original post in the context of wanting to port phone numbers over, and sent along information about porting. Are you not concerned about either Zoom’s phone number is on the invoice, or your own phone number?  It’s a different question – and a different answer, of course. 

You can always contact Zoom staff via their Support Ticket URL.

https://support.zoom.us/hc/en-us/requests/new 

Volunteers – like me – in the Zoom Community don’t have access to account information, so sometimes we can’t help as much as we’d like. 

[mvonsabler]

Thanks Ray - I need to port my number out. And Microsoft (Teams Phone) have requested an invoice the displays my current phone number with zoom. However the invoices with zoom only display the plan - they don’t display the number. Thanks

[Ray_Harwood]

Seems like you could append the following page from Zoom to your invoice as supporting information:

https://zoom.us/pbx/page/telephone/phoneNumbers 

or Admin -> Phone System Management -> Phone Numbers:

Hard to believe MS Teams hasn't done enough transfers-in from Zoom to know that not every phone provider sends a detailed phone service invoice.  That said, not sure what else to tell you... I'm not too confident that you'll get a customized invoice from Zoom, but working with Zoom Staff via a Support Ticket is all I can recommend... unless you're a Business or higher account, in which case your Admin should be able to make a phone call to Support.

https://support.zoom.us/hc/en-us/requests/new   <-- link to submit Support Ticket

[mvonsabler]

Thanks, Ray. Do you know if the port away request/phone number is a CAT A or a CAT C? Thanks!

[Ray_Harwood]

Only a Zoom Phone technician could say for sure, but based on the definition of Cat A vs Cat C here. I'd say it's highly likely that it's a simple Category A line.