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Correction of my invoice for 2023

Begonia
Newcomer
Newcomer

Hello

I need a new bill for 2023 as I changed my residence from Portugal to Germany last year, but I forgot to update this information in my Zoom account.

Do you know how I can get the invoice again now but with the current address?

Thank you for your support!

1 REPLY 1

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Begonia,

 
Thank you for reaching out to Zoom Community! I understand that you would like to update the address on your recent invoice. 


Please note that any account changes (Account Name, Bill To, Sold To) will be applied moving forward, which means future invoices will be issued in line with the updated details. Sadly, we are unable to modify and regenerate an invoice that was previously issued with specific details.

 

If you have a signed contract, I recommend reaching out to your Account Executive to see if your subscription can be cancelled and replaced to update the address.

 

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.