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Payment Error of Zoom Webinar

Ericaneedshelp
Newcomer
Newcomer

‎2021-10-26 05:47 AM - last edited on ‎2023-04-06 01:27 PM by Community Moderator | Employee

I would like to buy a Zoom Webinar for 5,000 attendees to watch our live. However, I cannot make the payment successfully during the online payment by using credit card. The following statement shown below:

''Error! The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance.''

Could anyone help me to figure out the problem? THANKS!!!

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-26 02:27 PM

Hi @Ericaneedshelp 

 

I would recommend contacting Zoom Billing or Sales.

 

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

 

https://support.zoom.us/hc/en-us/requests/new

 

https://explore.zoom.us/en/contactsales/

 

 

 

 

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