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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I need cancel Zoom Pro License and get refund

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bluebelt
Newcomer
Newcomer

‎2025-03-13 07:05 PM

Hi team,

my account use Zoom Pro and Zoom Room before, but now, i only need Zoom Room license. yesterday, i was canceled Zoom Workspace Pro plan (before pay invoice). but the invoice doesn't update. today, i check Plan and Billing and i see Invoice have been paid (include Zoom Workspace pro and Zoom Room).

Please help me check this

Thank you so much

 

Best Regards!

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S_K
Community Champion | Employee
Community Champion | Employee

‎2025-03-14 07:10 AM

Hello @bluebelt,

 

Thanks for reaching out in Zoom Community! Cancellations are effective at the end of the current paid term. It seems you've already paid for this service period. 

 

I recommend that you contact Zoom Billing directly. They can provide personalized assistance and address your specific concerns.

 

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

 

  • Contact Billing

  • Billing and Payments Support Hub

  • Zoom Terms of Service
    • 12.2 Non-Cancelable and Non-Refundable Charges. You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.

~S

 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2025-03-14 07:10 AM

Hello @bluebelt,

 

Thanks for reaching out in Zoom Community! Cancellations are effective at the end of the current paid term. It seems you've already paid for this service period. 

 

I recommend that you contact Zoom Billing directly. They can provide personalized assistance and address your specific concerns.

 

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

 

  • Contact Billing

  • Billing and Payments Support Hub

  • Zoom Terms of Service
    • 12.2 Non-Cancelable and Non-Refundable Charges. You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.

~S

 

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