PRO license but account shows downgraded to Basic

[Jim_M]

Our account has just been renewed but we wonder why our subscription plan has been downgraded from PRO to Basic. Could you check and fix it for us at your earliest convenience, please? 

[Bri]

Hi @Jim_M , what happens when you try to assign your license? 

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses