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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

No Live Support?

LJC
Newcomer
Newcomer

‎2023-06-05 09:33 AM

I'm just now learning my pro subscription does not include live or chat support. When did this happen? Can I pay to talk to someone just once? The "online" resources are not helpful to my issue. I'm trying to do what a couple of my associates have done in the past by speaking to a Zoom tech advisor on the phone. How do I speak to a human at Zoom? What level of subscription do I need?

Topics:
8 REPLIES 8

courtneyrog1
Newcomer
Newcomer

‎2023-06-13 02:16 PM

have you had any luck? I'm struggling with the same issue right now

 

Harperchild
Explorer
Explorer
In response to courtneyrog1

‎2023-07-12 05:38 AM

Business / Business Plus / Enterprise   apparently costs $50 a month!

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Harperchild
Explorer
Explorer

‎2023-07-12 05:32 AM

any luck, anyone?

Harperchild
Explorer
Explorer

‎2023-07-12 05:35 AM

I have just discovered that real human beings are limited to the 'business class'

ScottLawrence
Explorer
Explorer

‎2023-07-12 08:25 PM

Then why the H*ll do we even buy a pro plan?

 

HunterGael
Newcomer
Newcomer

‎2023-07-13 03:47 AM - edited ‎2023-07-14 02:12 AM

@LJC wrote:

I'm just now learning my pro subscription does not include live or chat support. When did this happen? Can I pay to talk to someone just once? The "online" resources are not helpful to my issue. I'm trying to do what a couple of my associates have done in the past by speaking to a Zoom tech advisor on the phone. How do I speak to a human at Zoom? What level of subscription do I need?

  1. Zoom's Basic plan does not include live or chat support. Users on this plan are typically directed to the Zoom Help Center and community forums for self-service support.

  2. Pro Plan: The Pro plan provides access to Zoom's customer support via email only. You can submit a support ticket through the Zoom website or the Zoom client.

0 Likes

Axe1
Newcomer
Newcomer

‎2023-09-18 04:20 PM

Yeah, this sucks.  Chatbot can't understand the question - feeds me thousands of unrelated posts.  I suppose if I upgrade, then I can have a real person tell me there is no solution to my problem.  Worth it!

Lboyletm
Newcomer
Newcomer

‎2023-10-14 10:24 AM

Not being able to speak to a human being tech support is leaving me in the dark, can't solve my problem and I feel disrespected as a customer. The pro plan paying customers should be recognized and offered full support. In case anyone reads this, I need to use my cell phone camera for zoom calls because it has a better functioning camera than my lap top. I purchased a magnetic holder, but when I use it, the zoom on my camera keeps me flashing on and off or just off in landscape mode. I apparently need landscape mode to have a full picture screen. I don't know if there is an extra edit I need to know about to correct this problem. I need tech support to reply. 

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