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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I could not update payment method

Yadana
Newcomer
Newcomer

‎2024-05-13 09:35 PM

Money was short in my Visa account last month and could not pay an opening invoice. Therefore I just topped up my Visa and tried to pay. However, every time I clicked on "Pay Now", it always came back with the notification "Update your payment method". I followed the instruction and updated my payment method. But it did not work! How could I overcome this? Any suggestions?

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Patrickmi
Newcomer
Newcomer

‎2024-06-27 04:33 AM - edited ‎2024-06-27 05:12 AM

If you're having trouble updating your payment method on Zoom, try the following steps:

  1. Log in to the Zoom web portal.
  2. Go to the "Account Management" section and select "Billing."
  3. Click on "Billing Information" and then "Edit" next to the Payment Method.
  4. Update your payment details and save the changes.

If the issue persists, make sure your browser is up-to-date or try using a different browser. For further assistance, you can contact Zoom support.

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