Disable Account

[Fathurrahman]

Hi,
My other account is disabled, I don't know why that happened. And how to cancel the subscription, because I get a bill this month.

Please help me and thank you

[RN]

Hey @Fathurrahman, if your account was disabled were you not the Owner or Admin on the Account? If not, assuming an admin or owner Deactivated or Unlinked your account, you can look into more info here

If you're the owner of the account, were you prompted with any specific error code message? Have you tried resetting your Zoom credentials? 

To cancel your subscription you can do so by going to the billing section of your account in the web portal at https://zoom.us/billing and selecting cancel subscription. Here is our documentation on canceling a subscription in more detail: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription.

[RN]

Hey @Fathurrahman, just checking in on my reply! Was my reply helpful? If so, don't forget to click the 'Accept as Solution' button! 

[squweech]

@RN - You can't login to cancel the subscription if your account was disabled.  How does one go about if that is the case?

[RN]

Hi @squweech are you able to log and Submit a ticket and choose your request type: Billing & Account Management. 

Ensure you input your subject and description along with the request type: Account Management and Area: Account Access

[squweech]

Hi @RN,

Thanks for the reply.  No, i cannot submit a ticket - when I go into 'submit a ticket' link you provided, it tells me to enter my credentials but then wont let me in because  it says "ACCOUNT IS DISABLED. PLEASE CONTACT SUPPORT."  I'm not trying to get the account enabled just cancel the subscription that is attached to account I have not been able to use for two years.

Thanks in advance for your help!

[RN]

Hey @squweech gotcha - no worries! I opened a billing ticket for you with our Zoom Billing support team. We are sorry you were unable to access your account! You should receive an email notification about the ticket being opened to the email address associated with your Zoom account.

[abglpm]

Hi @RN! I have the same concern, is there a way I could cancel my subscription because my account was disabled as well. 

Thank you!

[trucksmate]

Hi,

Can you please do the same for me too? I had an account with *********** email, right after I bought it, my account got suspended for no reason. I did no wrong and my company is totally legal. Right now I can't access my account and I'm getting billed every month even though I can't access my account. Can you also open ticket for me for an appeal and if not possible, at least cancel my billing. It is now second month I got charged, even thought my account was suspended first month right after I bought it. Please issue refund, cancel my billing and if possible appeal because I did nothing that will cause my account to get suspended. Please help me.

My zoom account: ***********

Thanks. 

[diane5050]

 I have the same problem. Account was closed, but I am still getting billed.