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Cannot Change User type from Basic to Licensed

Dililyamin
Newcomer
Newcomer

I have one Zoom Pro Subscription account and am managing one user, including myself.

 

When I try to change one user from Basic to Licensed, I encounter an issue. Previously, I was able to make this change, but today, after changing all users to Basic, I can no longer upgrade a user to Licensed.

 

I received the following message: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

 

However, my account shows that one Zoom Pro license is available, yet I still cannot make the change.

 

Please help me resolve this issue.

2 REPLIES 2

numberstrong
Newcomer
Newcomer

This is a known issue that lots of other people have been complaining about. I am having the same problem - contradictory error messages. One of them says "You have available licenses" and then the other says "You need to buy more licenses." There is no solution being offered by Zoom.

KEM43215
Newcomer
Newcomer

Thanks - bad news, but thanks.