Charged twice?

[Esther13]

All I did was update the credit card info today, June 26, 2025. I was charged in Jan 2025 for the whole year ahead, good till my next charge date of Jan 11, 2026. Why was I charged a prorated $87.62 today to cover June 26, 2025 to Jan 11, 2026? Didn't I pay for a full year ahead in Jan 2025?

[Mandel · Accepted solution]

Hi @Esther13 ,

I have reviewed your account and could not find the charge you are referring to. Can you please submit a request to Zoom Billing and attach a proof of payment and/or the related invoice so we can investigate further?

Thanks,
Zoom Community Team

[Esther13]

Thanks - I called and got this figured out. All is well.