cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Charged twice?

Go to solution
Esther13
Newcomer
Newcomer

‎2025-06-26 08:21 PM

All I did was update the credit card info today, June 26, 2025. I was charged in Jan 2025 for the whole year ahead, good till my next charge date of Jan 11, 2026. Why was I charged a prorated $87.62 today to cover June 26, 2025 to Jan 11, 2026? Didn't I pay for a full year ahead in Jan 2025?

0 Likes
1 ACCEPTED SOLUTION

Go to solution
Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-06-30 02:04 AM

Hi @Esther13 ,

 

I have reviewed your account and could not find the charge you are referring to. Can you please submit a request to Zoom Billing and attach a proof of payment and/or the related invoice so we can investigate further?

 

Thanks,
Zoom Community Team

View solution in original post

0 Likes
2 REPLIES 2

Go to solution
Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-06-30 02:04 AM

Hi @Esther13 ,

 

I have reviewed your account and could not find the charge you are referring to. Can you please submit a request to Zoom Billing and attach a proof of payment and/or the related invoice so we can investigate further?

 

Thanks,
Zoom Community Team

0 Likes

Go to solution
Esther13
Newcomer
Newcomer
In response to Mandel

‎2025-06-30 07:29 AM

Thanks - I called and got this figured out. All is well. 

0 Likes