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Charged twice?

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Esther13
Newcomer
Newcomer

‎2025-06-26 08:21 PM

All I did was update the credit card info today, June 26, 2025. I was charged in Jan 2025 for the whole year ahead, good till my next charge date of Jan 11, 2026. Why was I charged a prorated $87.62 today to cover June 26, 2025 to Jan 11, 2026? Didn't I pay for a full year ahead in Jan 2025?

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Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-06-30 02:04 AM

Hi @Esther13 ,

 

I have reviewed your account and could not find the charge you are referring to. Can you please submit a request to Zoom Billing and attach a proof of payment and/or the related invoice so we can investigate further?

 

Thanks,
Zoom Community Team

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Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-06-30 02:04 AM

Hi @Esther13 ,

 

I have reviewed your account and could not find the charge you are referring to. Can you please submit a request to Zoom Billing and attach a proof of payment and/or the related invoice so we can investigate further?

 

Thanks,
Zoom Community Team

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Esther13
Newcomer
Newcomer
In response to Mandel

‎2025-06-30 07:29 AM

Thanks - I called and got this figured out. All is well. 

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