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Charged full price despite TechSoup Coupon

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Suzanne3
Explorer
Explorer

‎2024-10-27 10:33 AM

We renewed our subscription on September 20th, using a 50% off TechSoup coupon. However, in checking our account, although the coupon was applied and accepted, the total billed is still the 100% plan cost.

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CR_Nonprofits
Zoom Employee
Zoom Employee

‎2025-05-01 10:29 AM

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. 

Please submit a support ticket, so we can help you with your request to access Zoom.

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Cecilia_P
Newcomer
Newcomer

‎2024-10-29 06:28 AM

Hello Suzanne, I just bought a TechSoup coupon, and I am forbidden from even using it. Do you know what is going on? 

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CR_Nonprofits
Zoom Employee
Zoom Employee

‎2025-05-01 10:29 AM

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. 

Please submit a support ticket, so we can help you with your request to access Zoom.

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