Issues with TechSoup Discount Code

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Our nonprofit's zoom Pro was up for renewal in Jan 2024.  We received a 50% discount code through TechSoup and attempted to apply it.  Zoom would not accept the code.  Opened a zoom support ticket on 1/15/24 TS0468971, which went without response and couldn't be escalated.  Contacted TechSoup who gave us a NEW coupon code, which Zoom would also NOT accept and plan renewed at full price.  Opened Zoom support ticket BIL0406908 on 2/5/24 to request assistance (suggested by TechSoup).  NADA.  On 2/11/24, opened yet another support ticket on the same topic, BIL0436941.  I have screen shots of my unsuccessful attempts to enter the coupon codes, which are included in the support tickets.

As of today, I HAVE HEARD NOTHING from Zoom support.  Zoom seems to have worked out its issues and will accept the coupon code, but it does so as of today, which means that this discount does not seem to apply to this year. 

I want the coupon code to be applied as of the date it was issued and to have the 50% refunded.  We're over 25 days for dealing with this issue with zero response from Zoom.  Does anyone have any suggestions on how to escalate or get some sort of response to the tickets?  

[SOJ411]

I’m having the same problem using the Techsoup discount code.  Was your problem ever addressed/resolved? Thanks

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Yes, it was resolved.  I worked with TechSoup and they reissued a new discount code for me that worked.

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Well, I thought it worked.  Turns out it was applied as a credit to our account and supposedly will not expire and will be applied at our next renewal.  We'll see.

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What ended up happening for us is that zoom applied a "credit" amount to our account that is equal to the discount we should have received.  They've told me that this credit will be applied to our next renewal.  I don't know that it will be as smooth and automatic as I am hoping it will be or if it will even happen.  It appears that this is still an issue with zoom.

[edenschulz]

We have had a different problem which is basically making the discount code unusable. Our plan renewed automatically and I didn't have a chance to cancel it prior to renewal in order to apply the code (which is what Zoom told me I would have to do). Then Zoom told me they could cancel it for me and we would pay a prorated amount of the full cost for the time period between the automatic renewal and the cancellation, and that when I upgraded our account to apply the code and get the discount I would just have to reassign the paid seats to the users. Now I have been told that if they cancel our account it will also delete all of our recurring meetings, which would be disasterous as we are essentially fully remote. I'm resigning myself to the fact that Zoom is not interested in supporting nonprofits at all and would rather make the red tape so impenetrable that we don't bother to try getting the discount. It would be so easy for them to just request paperwork to show our tax-exempt status and apply a discount automatically when we renew each year, but why would they.

[DBrowning]

Wow.  Our discount ended up getting applied to our account after renewal and now there is apparently a "credit" on our account equal to the amount of discount we should have received.  Our account renews in February and I've been told by email by zoom customer support that this discount amount will apply at renewal.  We'll see!  i may open another ticket and ask them to clarify this again.  If we want the discount for the following year, we will have to purchase another code from TechSoup.