Cancelling plan and refund

[Abcde]

Hello,

I cancelled my plan 09/04/2024  received email confirmation that it was cancelled effective 12/05/2024.

I have since been billed 14/05/2024 and 16/05/2024.

I have not been able to find anywhere to contact to request a refund.

Googling , the advice to is to cancelled and "dispute charges".  To do so I had to re-subscribed as the "dispute charges" tab is only available via cancel your plan that only exists with an active plan. This step offers a refund for the last bill but not previous bills.

Can anyone assist?

Thank you

Regards

Abcde

[S_K]

Hi @Abcde 

Please contact Zoom Billing directly if you have questions regarding your Zoom account. They can provide personalized assistance and address your specific concerns.

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

• Contact Billing

• Billing and Payments Support Hub