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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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payment debited but account not updated what to do?

arjunlyngdoh
Newcomer
Newcomer

‎2024-06-17 07:31 AM

Hi i made a payment to renew zoom my bank account was debited from my account but my room app is not showing it still is using the free version. please help.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-06-21 03:42 PM

Hi @arjunlyngdoh 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.

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