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Zoom AI Companion2024-04-05 12:53 PM
I have a Zoom One Pro account, but my call this morning with a prospect cut off after 40 minutes. As my plan says, my calls should last up to 30 hours.
Seeing that similar things have happened to other Zoom One Pro customers without satisfactory support from Zoom, does anybody know a way to get Zoom to help fix this? If not, does anybody know how to get a refund for any month that my Zoom One Pro account isn't working properly?
Thank you.
2024-04-07 10:59 PM
Welcome to the Zoom Community, @CustomerX.
You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License
Follow these steps taken from the article:
The license is now applied to your user account and you can use it immediately.
If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.
https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032
2024-04-10 10:18 AM
Hi Ray,