Billing and payments - Zoom Community

Important updates from Zoom Support:

Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

I already pay for an upgrade. still my account was on BASIC. payment was reflected on invoice history. what should I do.

1 REPLY 1

Hi @plukchristinesi

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

If you need further assistance, please reach out to Billing by chat.