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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Billing and payments

plukchristinesi
Newcomer
Newcomer

‎2023-09-10 03:51 AM

I already pay for an upgrade. still my account was on BASIC. payment was reflected on invoice history. what should I do.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-09-13 11:00 AM

Hi @plukchristinesi 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.

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