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Billing Issue & Very poor respond!


First, I was really shocked when i told that i cannot use live support! I was about to renew my subscription to Zoom, and i only had one question regarding the currency options! 


But it seems that i will change my mind after this very poor respond and the unprofessional way of dealing with people who have potential to buy a product!


Community Champion | Customer
Community Champion | Customer

Hi, @Tonsy,


What plan are you on?  There’s Basic, Pro, Business, Enterprise, and a few others. 


Please see the Zoom pricing and feature comparison on this page: 


Help options by plan type are there, and they’ve been this way for a long as I can remember. Help options are available to everyone, but at different levels. If you move up to a Business plan or higher, your internal Zoom admins can contact Zoom via phone for support.


And there’s plenty of help here in the Zoom Community. 


Ray - Need cost-effective Zoom Events Help? Visit
Please click Accept As Solution if this helped you !

Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @Tonsy

 Allow me to add that Zoom has multiple ways to reach us. Chat, Email support or through this platform the Zoom Community. 


If you are having any issues at all please let us know and we can assist you directly or through this page. 




Brandon (he/him/his)
Zoom Community Champion
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