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sjackman123
Explorer
Explorer

‎2024-02-20 08:17 AM

I have had a basic Zoom account for years.  Recently, a Zoom One Pro plan for a non-profit I work with was transferred to my email account.  I thought I had followed all the steps.  When I log into Zoom I see that the One Pro plan is there with correct billing information.  However, when I go to schedule a meeting it is only using the basic 40 minute session.

 

Help please

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-02-21 03:02 PM

Hi @sjackman123 

 

This Zoom Support article may help: Troubleshooting paid account showing as basic. If you still need assistance, please submit a request to Zoom Billing here.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-02-21 03:02 PM

Hi @sjackman123 

 

This Zoom Support article may help: Troubleshooting paid account showing as basic. If you still need assistance, please submit a request to Zoom Billing here.