Account has Suspended

[MRafiq]

Hi,

We have been in contact with our relationship manager and the renewal team for the past three weeks regarding the reduction of licenses. However, on our billing date (March 29, 2025), Zoom suspended our account without any prior notice.

I previously reached out to the renewal team and customer care but have not received a positive response. Additionally, I submitted a request to Billing Support today regarding this issue, but I have yet to receive any update.

I request Zoom to reactivate our account at the earliest. Your prompt attention to this matter would be greatly appreciated.

[S_K]

Hi @MRafiq, 

Welcome to Zoom Community! I've located your tickets and will try to help escalate this internally. Did you know that you can self-escalate tickets? Escalating your support cases 

[MRafiq]

Thanks. 

Yes, But Escalate option is grayed out.