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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

How to change log-in method?

Ginestre
Newcomer
Newcomer

‎2025-04-03 05:26 AM

I currently use my Zoom account with the Google sign-in method, but I would like to switch to a standard email and password login instead. Unfortunately, I’ve encountered a few challenges:

  • The “Linked Accounts” option is set to Google and appears to be greyed out, preventing me from unlinking it.

  • I do not see an option to set or modify a "Work Email" or "Sign-In Email" for a new login method.

Could you please guide me on how to unlink my Google account and enable a standard email and password login for my account? If any additional information or verification is required, kindly let me know, and I’ll provide it promptly.

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colegs
Community Champion | Employee
Community Champion | Employee

‎2025-04-03 09:26 AM

@Ginestre - To add work email (assuming it is allowed on your account), go to the zoom.us website while not signed in (you can use an incognito window) and click on the "Sign-up for Zoom" link.  Sign-up with your current email address, and that will associate the work email sign-on to your current account.  There is no other option for adding work email since it has to send you and email in order for you to set a password on the sign-in method.

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